.chat-widget{position:fixed;bottom:0;right:0;z-index:9999;font-family:'Inter',sans-serif;color-scheme:light;--chat-brand:#7c3aed;--chat-brand-dark:#6d28d9;--chat-brand-soft:#ede9fe;}.chat-toggle{position:fixed;bottom:30px;right:30px;width:56px;height:56px;border-radius:50%;background:var(--chat-brand);border:none;color:white;font-size:24px;cursor:pointer;box-shadow:0 4px 20px rgba(124,58,237,0.45);transition:all 0.3s cubic-bezier(0.4,0,0.2,1);display:flex;align-items:center;justify-content:center;z-index:10000;}.chat-toggle:hover{transform:translateY(-2px) scale(1.05);background:var(--chat-brand-dark);box-shadow:0 6px 24px rgba(124,58,237,0.55);}.chat-widget.has-teaser .chat-toggle{bottom:30px;}.chat-teaser{position:fixed;bottom:34px;right:98px;z-index:10001;display:flex;align-items:flex-start;gap:4px;max-width:min(320px,calc(100vw - 120px));opacity:0;transform:translateY(8px);pointer-events:none;transition:opacity 0.25s ease,transform 0.25s ease;}.chat-teaser.show{opacity:1;transform:translateY(0);pointer-events:auto;}.chat-teaser__card{flex:1;display:flex;align-items:flex-start;gap:10px;padding:12px 14px;background:#fff;border:1px solid #e5e7eb;border-radius:16px;box-shadow:0 8px 28px rgba(15,23,42,0.12);cursor:pointer;text-align:left;font-family:inherit;}.chat-teaser__card:hover{box-shadow:0 10px 32px rgba(15,23,42,0.16);}.chat-teaser__avatar{width:40px;height:40px;border-radius:50%;flex-shrink:0;object-fit:cover;}.chat-teaser__body{display:flex;flex-direction:column;gap:4px;min-width:0;}.chat-teaser__preview{font-size:14px;line-height:1.35;color:#0f172a;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden;}.chat-teaser__meta{font-size:12px;color:#64748b;}.chat-teaser__close{flex-shrink:0;width:28px;height:28px;border:none;border-radius:50%;background:#fff;color:#64748b;font-size:18px;line-height:1;cursor:pointer;box-shadow:0 2px 8px rgba(15,23,42,0.1);}.chat-teaser__close:hover{background:#f1f5f9;color:#0f172a;}.chat-toggle:active{transform:translateY(0) scale(0.98);}.chat-badge{position:absolute;top:-5px;right:-5px;min-width:20px;height:20px;background:#ef4444;color:white;border-radius:10px;font-size:11px;font-weight:600;display:flex;align-items:center;justify-content:center;padding:0 6px;border:2px solid white;box-shadow:0 2px 6px rgba(239,68,68,0.4);opacity:0;transform:scale(0);transition:all 0.3s ease;}.chat-badge.show{opacity:1;transform:scale(1);}.chat-panel,.chat-window{position:fixed;bottom:100px;right:30px;width:380px;height:560px;max-height:calc(100vh - 130px);border-radius:20px;background:white;color:#1e293b;box-shadow:0 16px 48px rgba(15,23,42,0.18);display:flex;flex-direction:column;overflow:hidden;transition:all 0.28s cubic-bezier(0.4,0,0.2,1);transform-origin:bottom right;z-index:9998;}.chat-panel.hidden,.chat-window.hidden{opacity:0;transform:scale(0.92) translateY(16px);pointer-events:none;}.chat-panel.show,.chat-window.show{opacity:1;transform:scale(1) translateY(0);}.chat-panel__header{display:flex;align-items:center;justify-content:center;position:relative;padding:14px 44px;border-bottom:1px solid #f1f5f9;flex-shrink:0;}.chat-panel__title{margin:0;font-size:15px;font-weight:700;color:#0f172a;}.chat-panel__close,.chat-panel__back{position:absolute;top:50%;transform:translateY(-50%);border:none;background:transparent;color:#64748b;font-size:22px;line-height:1;cursor:pointer;width:36px;height:36px;border-radius:8px;}.chat-panel__close{right:8px;font-size:20px;}.chat-panel__back{left:8px;font-size:26px;}.chat-panel__close:hover,.chat-panel__back:hover{background:#f1f5f9;color:#0f172a;}.chat-panel__back.hidden,.chat-view.hidden{display:none !important;}.chat-view{flex:1;min-height:0;display:flex;flex-direction:column;overflow:hidden;}.chat-view--messages,.chat-view--home{padding:0 0 8px;overflow-y:auto;}.chat-view--home{padding:16px 16px 12px;}.chat-home-intro{text-align:center;margin-bottom:16px;}.chat-home-intro__avatar{border-radius:50%;margin-bottom:8px;}.chat-home-intro__title{margin:0 0 4px;font-size:18px;font-weight:700;color:#0f172a;}.chat-home-intro__text{margin:0;font-size:13px;color:#64748b;line-height:1.45;}.chat-help-guides__heading{margin:0 0 10px;font-size:12px;font-weight:700;letter-spacing:0.04em;text-transform:uppercase;color:#64748b;}.chat-help-guides__list{display:flex;flex-direction:column;gap:8px;margin-bottom:14px;}.chat-guide-card{display:block;padding:12px 14px;border-radius:12px;border:1px solid #e5e7eb;text-decoration:none;transition:border-color 0.15s,background 0.15s;}.chat-guide-card:hover{border-color:var(--chat-brand);background:var(--chat-brand-soft);}.chat-guide-card__title{display:block;font-size:14px;font-weight:600;color:#0f172a;margin-bottom:2px;}.chat-guide-card__desc{display:block;font-size:12px;color:#64748b;line-height:1.35;}.chat-inbox-item{display:flex;align-items:flex-start;gap:12px;width:100%;padding:14px 16px;border:none;border-bottom:1px solid #f1f5f9;background:#fff;cursor:pointer;text-align:left;font-family:inherit;}.chat-inbox-item:hover{background:#f8fafc;}.chat-inbox-item__avatar{border-radius:50%;flex-shrink:0;}.chat-inbox-item__main{flex:1;min-width:0;}.chat-inbox-item__row{display:flex;justify-content:space-between;align-items:baseline;gap:8px;margin-bottom:4px;}.chat-inbox-item__name{font-size:14px;font-weight:700;color:#0f172a;}.chat-inbox-item__time{font-size:12px;color:#94a3b8;flex-shrink:0;}.chat-inbox-item__preview{font-size:13px;color:#475569;line-height:1.35;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden;}.chat-inbox-item__dot{width:8px;height:8px;border-radius:50%;margin-top:6px;flex-shrink:0;opacity:0;}.chat-inbox-item__dot.is-unread{opacity:1;background:#ef4444;}.chat-ask-btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;margin:16px auto 8px;padding:12px 22px;border:none;border-radius:999px;background:var(--chat-brand);color:#fff;font-size:14px;font-weight:600;cursor:pointer;font-family:inherit;box-shadow:0 4px 14px rgba(124,58,237,0.35);}.chat-ask-btn:hover{background:var(--chat-brand-dark);}.chat-view--home .chat-ask-btn{width:100%;margin-top:4px;}.chat-thread-agent{display:flex;align-items:center;gap:10px;padding:10px 16px;border-bottom:1px solid #f1f5f9;flex-shrink:0;}.chat-view--thread .chat-messages{flex:1;min-height:0;}.chat-view--thread .chat-input-area{flex-shrink:0;}.chat-panel-nav{display:flex;border-top:1px solid #f1f5f9;flex-shrink:0;background:#fff;}.chat-panel-nav.hidden{display:none;}.chat-panel-nav__btn{flex:1;display:flex;flex-direction:column;align-items:center;gap:4px;padding:10px 8px 8px;border:none;background:transparent;color:#94a3b8;font-size:11px;font-weight:500;cursor:pointer;font-family:inherit;position:relative;}.chat-panel-nav__btn.is-active{color:var(--chat-brand);}.chat-panel-nav__icon{width:22px;height:22px;}.chat-panel-nav__badge{position:absolute;top:6px;right:calc(50% - 22px);min-width:16px;height:16px;padding:0 4px;border-radius:8px;background:#ef4444;color:#fff;font-size:10px;font-weight:700;line-height:16px;text-align:center;opacity:0;transform:scale(0);transition:opacity 0.2s,transform 0.2s;}.chat-panel-nav__badge.show{opacity:1;transform:scale(1);}.chat-header{background:linear-gradient(135deg,#1e3a8a,#1e40af);color:white;padding:16px 20px;display:flex;align-items:center;justify-content:space-between;box-shadow:0 2px 8px rgba(0,0,0,0.1);}.chat-agent{display:flex;align-items:center;gap:12px;}.agent-avatar{width:40px;height:40px;border-radius:50%;border:2px solid rgba(255,255,255,0.3);object-fit:cover;}.agent-name{font-weight:600;font-size:15px;margin-bottom:2px;}.agent-status{font-size:12px;color:rgba(255,255,255,0.8);display:flex;align-items:center;gap:6px;}.agent-status::before{content:'';display:inline-block;width:8px;height:8px;border-radius:50%;background:#10b981;animation:pulse-dot 2s infinite;}@keyframes pulse-dot{0%,100%{opacity:1;transform:scale(1);}50%{opacity:0.7;transform:scale(1.1);}}.chat-close-btn{background:transparent;border:none;color:white;font-size:20px;cursor:pointer;padding:4px;border-radius:6px;transition:background 0.2s ease;display:flex;align-items:center;justify-content:center;width:32px;height:32px;}.chat-close-btn:hover{background:rgba(255,255,255,0.2);}.chat-messages{flex:1;overflow-y:auto;padding:20px;background:#f8fafc;color:#1e293b !important;scroll-behavior:smooth;}.chat-messages *{color:inherit;}.chat-messages .chat-message.admin .message-bubble,.chat-messages .chat-message.admin .message-sender,.chat-messages .chat-message.admin .message-time{color:#1e293b !important;}.chat-messages::-webkit-scrollbar{width:6px;}.chat-messages::-webkit-scrollbar-track{background:transparent;}.chat-messages::-webkit-scrollbar-thumb{background:#cbd5e1;border-radius:3px;}.chat-messages::-webkit-scrollbar-thumb:hover{background:#94a3b8;}.chat-date-separator{text-align:center;margin:16px 0;position:relative;}.chat-date-separator::before{content:'';position:absolute;top:50%;left:0;right:0;height:1px;background:#e2e8f0;z-index:0;}.chat-date-separator span{position:relative;background:#f8fafc;padding:4px 12px;font-size:12px;color:#64748b !important;z-index:1;}.chat-message{display:flex;margin-bottom:16px;animation:fadeInUp 0.3s ease;}@keyframes fadeInUp{from{opacity:0;transform:translateY(10px);}to{opacity:1;transform:translateY(0);}}.chat-message.admin{flex-direction:row;}.chat-message.visitor{flex-direction:row-reverse;}.message-avatar{width:32px;height:32px;border-radius:50%;flex-shrink:0;margin:0 8px;background:linear-gradient(135deg,#06b6d4,#0891b2);display:flex;align-items:center;justify-content:center;color:white;font-size:14px;font-weight:600;}.message-content-wrapper{max-width:70%;display:flex;flex-direction:column;}.message-sender{font-size:11px;color:#64748b !important;margin-bottom:4px;padding:0 12px;}.chat-message.visitor .message-sender{text-align:right;}.message-bubble{padding:10px 14px;border-radius:12px;font-size:14px;line-height:1.5;word-wrap:break-word;box-shadow:0 1px 2px rgba(0,0,0,0.05);color:inherit;}.chat-message.admin .message-bubble{background:white;color:#1e293b !important;border-bottom-left-radius:4px;}.chat-message.visitor .message-bubble{background:linear-gradient(135deg,#06b6d4,#0891b2);color:white;border-bottom-right-radius:4px;}.message-time{font-size:11px;color:#94a3b8 !important;margin-top:4px;padding:0 12px;}.chat-message.visitor .message-time{text-align:right;}.message-bubble a{color:inherit;text-decoration:underline;font-weight:500;}.chat-message.admin .message-bubble a{color:#0891b2 !important;}.chat-message.visitor .message-bubble a{color:rgba(255,255,255,0.9) !important;}.chat-loading{display:flex;justify-content:center;padding:12px;}.chat-loading-dots{display:flex;gap:4px;}.chat-loading-dot{width:8px;height:8px;border-radius:50%;background:#cbd5e1;animation:bounce-dot 1.4s infinite ease-in-out;}.chat-loading-dot:nth-child(1){animation-delay:-0.32s;}.chat-loading-dot:nth-child(2){animation-delay:-0.16s;}@keyframes bounce-dot{0%,80%,100%{transform:translateY(0);}40%{transform:translateY(-8px);}}.chat-input-area{padding:16px;background:white;border-top:1px solid #e2e8f0;display:flex;align-items:flex-end;gap:8px;color:#1e293b;}.chat-input{flex:1;border:1px solid #e2e8f0;border-radius:20px;padding:10px 16px;font-size:14px;font-family:inherit;resize:none;outline:none;max-height:100px;overflow-y:auto;transition:border-color 0.2s ease;background:white;color:#1e293b;}.chat-input:focus{border-color:#06b6d4;color:#1e293b !important;}.chat-input::placeholder{color:#94a3b8 !important;}.chat-input:disabled{color:#64748b !important;background:#f1f5f9;}.chat-emoji-btn,.chat-attach-btn{background:transparent;border:none;color:#64748b;font-size:20px;cursor:pointer;padding:8px;border-radius:8px;transition:all 0.2s ease;display:flex;align-items:center;justify-content:center;}.chat-emoji-btn:hover,.chat-attach-btn:hover{background:#f1f5f9;color:#1e293b;}.chat-send-btn{background:var(--chat-brand);border:none;color:white;width:36px;height:36px;border-radius:50%;cursor:pointer;display:flex;align-items:center;justify-content:center;font-size:16px;transition:all 0.2s ease;flex-shrink:0;}.chat-send-btn:hover{transform:scale(1.05);box-shadow:0 2px 8px rgba(6,182,212,0.4);}.chat-send-btn:active{transform:scale(0.98);}.chat-send-btn:disabled{opacity:0.5;cursor:not-allowed;}@media (max-width:480px){.chat-panel,.chat-window{bottom:0;right:0;left:0;width:100%;height:100%;max-height:100vh;border-radius:0;}.chat-toggle{bottom:20px;right:20px;width:52px;height:52px;font-size:22px;}.chat-teaser{right:82px;bottom:24px;max-width:calc(100vw - 96px);}.chat-widget.has-teaser .chat-toggle{bottom:20px;}}@media (prefers-reduced-motion:reduce){.chat-window,.chat-message,.chat-toggle{animation:none;transition-duration:0.01ms;}}@media (prefers-color-scheme:dark){.chat-widget .chat-window{background:#ffffff;color:#1e293b;}.chat-widget .chat-messages{background:#f8fafc;}.chat-widget .chat-input-area{background:#ffffff;border-top-color:#e2e8f0;}.chat-widget .chat-input,.chat-widget .chat-input:focus{background:#ffffff;border-color:#cbd5e1;color:#0f172a;-webkit-text-fill-color:#0f172a;}.chat-widget .chat-input::placeholder{color:#64748b;-webkit-text-fill-color:#64748b;}}